Question 1

What can a RunDesk AI employee actually do?

Accepted Answer

Your RunDesk AI employee handles the admin work that eats up your day. It triages and summarizes your email inbox every morning, manages your calendar and schedules meetings, researches topics and delivers concise briefings, drafts emails and content for your review, monitors websites and competitors, fills out forms and navigates web applications, and sends you proactive daily briefings and reminders. It communicates through Telegram, WhatsApp, Slack, or Discord — you message it like you would a colleague, and it gets to work.

Question 2

How is RunDesk different from ChatGPT or Claude?

Accepted Answer

ChatGPT and Claude are chatbots — they answer questions when you ask them, but they can’t take action. RunDesk gives you an AI that actually does things. It reads your real email, manages your real calendar, browses the real web, and runs tasks on a schedule even while you sleep. It remembers every conversation and learns your preferences over time. Think of it this way: ChatGPT is a consultant you have to call every time. RunDesk is an employee who’s already at their desk when you arrive.

Question 3

Do I need any technical skills to use RunDesk?

Accepted Answer

No. You fill out a short form telling us about your business and what you need help with. Our team handles everything technical — the server setup, security configuration, AI model selection, integrations, and ongoing maintenance. You just open Telegram and start chatting with your assistant. If you can send a text message, you can use RunDesk.

Question 4

How long does it take to get set up?

Accepted Answer

Your AI employee is live within 24 hours of completing the intake form. We configure your assistant’s personality, connect it to your messaging app, set up your email and calendar integrations during a short onboarding call, and activate your daily briefings and automations. Most clients are sending their first message within a day of signing up.

Question 5

Is my data safe with RunDesk?

Accepted Answer

Yes. Your AI employee runs on a dedicated, isolated server — it’s not shared with anyone else. All connections are encrypted using WireGuard, the same technology used by major cybersecurity companies. There are no open ports exposed to the public internet. Your conversations, emails, and files are never visible to other clients. Our team monitors the technical health of your instance but never reads the content of your conversations.

Question 6

Can your team read my conversations or emails?

Accepted Answer

No. Our monitoring system tracks operational metrics only — uptime, error counts, resource usage, and message volume. We see data like “47 messages processed today” but never the content of those messages. Your assistant has strict security rules that prevent it from sharing any of your data with our ops channel or anyone else.

Question 7

What AI model powers my assistant and where does my data go?

Accepted Answer

Your assistant uses large language models from providers like Anthropic (Claude) and OpenAI (GPT) for its reasoning. When you interact with your assistant, your messages are processed by these model providers according to their privacy policies. We route traffic through our secure proxy to optimize costs and performance. We can provide details about the specific model in use upon request.

Question 8

Does my AI employee have access to all my files?

Accepted Answer

No. Your assistant only accesses files inside a dedicated “RunDesk” folder in your Google Drive or OneDrive. It never browses, reads, or touches anything outside that folder. You control exactly what your assistant can see by choosing what to put in the shared folder.

Question 9

Can I make my assistant forget about a file?

Accepted Answer

Yes. Just tell your assistant to forget a file and it will remove the file from your shared folder, clear any notes or summaries it created, and stop referencing it entirely. If you need all your data removed, our team handles full data erasure requests promptly under PIPEDA guidelines.

Question 10

How much does RunDesk cost?

Accepted Answer

RunDesk offers three plans: Starter at $199 per month for individuals who need email and calendar management, Professional at $499 per month for businesses who want everything included (our most popular plan), and Enterprise at $999 per month for teams who need custom integrations and priority support. All plans include secure hosting, daily briefings, proactive monitoring, encrypted backups, and regular updates. There are no setup fees and no long-term contracts.

Question 11

Do I need a ChatGPT or Claude subscription to use RunDesk?

Accepted Answer

No. Your RunDesk plan includes all the AI processing power your assistant needs. We handle the AI models, the infrastructure, and the costs behind the scenes. You never need to sign up for ChatGPT, Claude, Anthropic, OpenAI, or any other AI service. One monthly bill from RunDesk covers everything.

Question 12

Is there a free trial?

Accepted Answer

We offer a 14-day money-back guarantee on all plans. If your AI employee isn’t useful within two weeks, you get a full refund with no questions asked. This lets you try the full service risk-free with your real workflows, not a limited demo.

Question 13

Can I cancel anytime?

Accepted Answer

Yes. All plans are month-to-month with no long-term contracts. If you decide to cancel, we shut down your assistant and permanently delete all data from our servers within 30 days. If you’d like a copy of your conversation history before cancellation, just let us know and we’ll provide it.

Question 14

Which messaging apps does RunDesk work with?

Accepted Answer

RunDesk works with Telegram (recommended for the easiest setup and richest features), WhatsApp, Discord, and Slack. You can connect up to three channels on the Professional plan and unlimited channels on Enterprise. Your assistant maintains the same memory and personality across all connected channels.

Question 15

Will my AI employee send emails or delete things without asking me?

Accepted Answer

Never. Your assistant has strict safety rules that require it to show you a draft and get your explicit approval before sending any email or message. It will never delete files, emails, or calendar events without listing exactly what will be removed and getting your confirmation. It will never make purchases or financial transactions. These rules are built into the assistant’s core and cannot be overridden.

Question 16

Does my assistant remember our past conversations?

Accepted Answer

Yes. Your assistant has persistent memory that carries across every conversation. It remembers your preferences, past requests, key details about your business, and the context of ongoing projects. Unlike ChatGPT which resets with each conversation, your RunDesk assistant builds a continuous, evolving understanding of you and your work.

Question 17

What cloud storage does RunDesk work with?

Accepted Answer

RunDesk works with Google Drive and Microsoft OneDrive. If you have a Gmail, Google Workspace, Outlook, Hotmail, or Microsoft 365 account, you’re already set up. Your assistant uses a shared folder in your existing cloud storage — no new accounts or apps needed.

Question 18

Why not just hire a virtual assistant?

Accepted Answer

A human virtual assistant costs $1,500 to $3,000 per month, works limited hours, needs training, takes vacations, and can only do one thing at a time. Your RunDesk AI employee works 24/7, costs a fraction of a human VA, handles multiple tasks simultaneously, never forgets instructions, and gets better over time. For admin work that doesn’t require human judgment — email triage, scheduling, research, data entry — an AI employee is faster, cheaper, and more reliable.

Question 19

How is RunDesk different from other managed AI hosting providers?

Accepted Answer

Most managed hosting providers give you a server with AI software installed and say “good luck.” RunDesk is a managed service, not managed hosting. We configure your assistant to your specific business, map skills to your workflows, set up custom automations, write your assistant’s personality, handle security and compliance, proactively monitor your instance, and provide ongoing support and optimization. The difference is between getting a server and getting an employee.

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